FAQs

MyKingston is the City of Kingston resident portal where you can: 

• Apply for programs and permits 
• Register for programs and services 
• Submit service requests, questions, or feedback 
• View information related to your property, such as taxes or garbage pick up date 
• Report an issue 

The goal of this survey is to better understand your needs and experiences with MyKingston. Your input will provide insights into how we can enhance the portal and will be considered as we make our online platforms more effective and user-friendly for everyone.  

The survey will focus on your overall experience using MyKingston, including what might encourage you to use our portal. We will also ask for your feedback and suggestions so that we can improve your experience and how we deliver our online services.

Your responses and feedback will be analyzed to identify areas for improvement and guide the development of new features or updates in MyKingston to improve your experience.

The survey is open to all residents! No experience is necessary! We’re looking for a diverse group of participants, with varied experience, tell us what you like, what you don’t like and share any ideas for helping us deliver valuable online services to you.

We encourage you to answer all questions to provide a complete picture of your experience, you may skip questions that you do not feel comfortable answering.

Yes, there is a section at the end of the survey where you can provide any additional comments. Also, you can share your ideas under the "Ideas" tab. You can share screenshots, links to other portals or vote on other ideas that have been submitted.

• Take our survey to tell us about your experience using MyKingston. To receive a paper or emailed copy of the survey, please email GetInvolvedKingston@CityOfKingston.ca
• Share your ideas for making MyKingston better.
• Sign up to volunteer as a user experience tester for future improvements.

This survey is part of our ongoing efforts to improve the user experience with MyKingston. If you volunteer for future user testing, you may be invited to participate again once we have implemented improvements.

While individual responses are confidential, we may share an overview of key findings and how they will be applied to improve MyKingston.

Your feedback is crucial to ensuring MyKingston meets your needs. By participating, you help us create a better user experience for everyone.

User testing is a process where real people evaluate the interface and function of a new website, app, product, or service. The purpose of the process is to test how well the site will work.

If you're interested in participating, you can sign up to volunteer. We’ll contact you once we’ve implemented improvements and are ready to start the testing phase.

The testing will take place after we have implemented improvements from the survey feedback. We’ll reach out to volunteers with more information on the schedule closer to that time.

As a tester, you will participate in an online session with a moderator and an observer from the design team. The user testing will focus on evaluating improvements we have made to MyKingston based on the feedback from the survey. You might be asked to perform certain tasks on the portal and share your experience. 

After you’ve had a chance to test the improved prototype, we’ll ask you questions to better understand your overall opinion of the portal.

We will provide more details once the testing plan is finalized.

No, you don’t need any special technical skills or experience. The goal is to gather feedback from everyday users of MyKingston to ensure that the portal works well for everyone.

If you volunteer, we will contact you with further instructions if you are selected to participate in the user testing phase.