MyKingston is our resident portal where we provide easy access to most online services, including options to apply for programs and permits, pay parking tickets, submit service requests, ask questions or provide feedback on municipal services. We want to improve how we deliver online services to the community by receiving your feedback on your experience using MyKingston and inviting you to share your ideas to improve this online service.
How can you participate?
Take our survey to tell us about your experience using MyKingston. To receive a paper or emailed copy of the survey, please email GetInvolvedKingston@CityOfKingston.ca. In appreciation of your time, everyone who completes the survey will be entered in a draw to win a $100 pre-paid Visa gift card. Survey closes Oct. 25 at 4 p.m.
Share ideas for new services to be added to MyKingston.
When you're completing the survey, sign up to volunteer as a user experience tester for future improvements. Check out our Frequently Asked Questions to learn more about the user experience survey and future user experience testing process.
MyKingston is our resident portal where we provide easy access to most online services, including options to apply for programs and permits, pay parking tickets, submit service requests, ask questions or provide feedback on municipal services. We want to improve how we deliver online services to the community by receiving your feedback on your experience using MyKingston and inviting you to share your ideas to improve this online service.
How can you participate?
Take our survey to tell us about your experience using MyKingston. To receive a paper or emailed copy of the survey, please email GetInvolvedKingston@CityOfKingston.ca. In appreciation of your time, everyone who completes the survey will be entered in a draw to win a $100 pre-paid Visa gift card. Survey closes Oct. 25 at 4 p.m.
Share ideas for new services to be added to MyKingston.
When you're completing the survey, sign up to volunteer as a user experience tester for future improvements. Check out our Frequently Asked Questions to learn more about the user experience survey and future user experience testing process.
MyKingston is the City of Kingston resident portal where you can:
Apply for programs and permits
Register for programs and services
Submit service requests, questions, or feedback
View information related to your property, such as taxes or garbage pick up date
Report an issue
The goal of this survey is to better understand your needs and experiences with MyKingston. You'll also have the opportunity to sign up to volunteer for user testing. Your input be used to provide insights into how we can enhance the portal and will be considered as we make our online platforms more effective and user-friendly for everyone.
In appreciation of your time, after you complete the survey you will be entered into a draw to win a $100 pre-paid Visa gift card from the City of Kingston.
Survey closes: Friday, Oct. 25 at 4 p.m.
Time to complete: 12 minutes
To answer the survey, you'll need an account on our Get Involved Kingston site. This account is separate from MyKingston. If you haven't already created one, you'll need to sign up.
MyKingston User Experience has finished this stage
Survey opens and participants can share their experiences and ideas.
Under review
MyKingston User Experience is currently at this stage
Contributions to this user experience are closed for review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for MyKingston User Experience
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
All information received will be compiled
and considered by staff for use under the purposes of this site. Information
will be collected and used in accordance with the Municipal Freedom of Information and Protection of Privacy Act and other relevant privacy
legislation. All comments made on this site are available to the public
and may form part of public records.
