MyKingston is our resident portal where we provide easy access to most online services, including options to apply for programs and permits, pay parking tickets, submit service requests, ask questions or provide feedback on municipal services. We want to improve how we deliver online services to the community by receiving your feedback on your experience using MyKingston and inviting you to share your ideas to improve this online service.
Building off results from the 2024 MyKingston survey, the Digital Content team has been working to analyze community feedback and design a refreshed MyKingston experience.
Get Involved: Usability Testing
We now want to understand how users naturally navigate the site and how you expect to find and interact with certain services so we can ensure the portalremains intuitive, effective and aligned with public needs. Findings will inform navigation structure, labeling, messaging, and component design decisions. This research includes:
Exploring how users want or expect to find program and membership information in MyKingston
Understand user expectations regarding the City’s new address verification requirement
Validate the updated user interfaceby confirming if the design and architecture support a positive and intuitive user experience
MyKingston is our resident portal where we provide easy access to most online services, including options to apply for programs and permits, pay parking tickets, submit service requests, ask questions or provide feedback on municipal services. We want to improve how we deliver online services to the community by receiving your feedback on your experience using MyKingston and inviting you to share your ideas to improve this online service.
Building off results from the 2024 MyKingston survey, the Digital Content team has been working to analyze community feedback and design a refreshed MyKingston experience.
Get Involved: Usability Testing
We now want to understand how users naturally navigate the site and how you expect to find and interact with certain services so we can ensure the portalremains intuitive, effective and aligned with public needs. Findings will inform navigation structure, labeling, messaging, and component design decisions. This research includes:
Exploring how users want or expect to find program and membership information in MyKingston
Understand user expectations regarding the City’s new address verification requirement
Validate the updated user interfaceby confirming if the design and architecture support a positive and intuitive user experience
MyKingston is the City of Kingston resident portal where you can:
Apply for programs and permits
Register for programs and services
Submit service requests, questions, or feedback
View information related to your property, such as taxes or garbage pick up date
Report an issue
The goal of this survey is to better understand your needs and experiences with MyKingston. You'll also have the opportunity to sign up to volunteer for user testing. Your input be used to provide insights into how we can enhance the portal and will be considered as we make our online platforms more effective and user-friendly for everyone.
In appreciation of your time, after you complete the survey you will be entered into a draw to win a $100 pre-paid Visa gift card from the City of Kingston.
Survey closes: Friday, Oct. 25 at 4 p.m.
Time to complete: 12 minutes
To answer the survey, you'll need an account on our Get Involved Kingston site. This account is separate from MyKingston. If you haven't already created one, you'll need to sign up.
We use the IAP2 Spectrum of Public Participation to let you know how feedback on a project will be used. Here's how we are seeking and using your feedback on this project.
Inform: We will keep you informed by providing balanced and objective information to assist you in understanding the problem, alternatives, opportunities and/or solutions.
Involve: We will work with you to ensure that your concerns and aspirations are considered and evaluated and provide feedback on how public input influenced the decision.
Notice of Collection
All information received will be compiled
and considered by staff for use under the purposes of this site. Information
will be collected and used in accordance with the Municipal Freedom of Information and Protection of Privacy Act and other relevant privacy
legislation. All comments made on this site are available to the public
and may form part of public records.
