Multi-Year Accessibility Plan

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Consultation has concluded


row of accessibility icons including ASL, service animal, cane, mobility


The 2023-2025 Multi-Year Accessibility Plan was approved by Council on Nov. 10, 2022.



The City of Kingston is committed to creating an inclusive environment for residents of all abilities. The Multi-Year Accessibility Plan is what the City of Kingston follows to prevent and remove barriers to accessibility and is required under the Accessibility for Ontarians with Disabilities Act (AODA). The plan builds on the City’s success of meeting the legislative requirements and vision of going above and beyond to make municipal services and facilities accessible and inclusive.

The current plan ends in 2022, and we are asking for input on two key components:

  • ideas the City could implement to remove barriers for people with disabilities
  • feedback from residents, community groups and City staff on the draft plan

Keep in mind, the City of Kingston Multi-Year Accessibility Plan covers only City facilities, services, and public places. Private businesses, their physical layout, and services, are under the jurisdiction of the province under the AODA and the Ontario Building Code.

View the 2023-2025 Multi-Year Accessibility Plan.

Accessible public engagement

  1. Offer feedback here on Get Involved Kingston.
  2. Request an alternate format of any communications and public engagement documents by calling 613-546-0000 or emailing contactus@cityofkingston.ca
  3. Offer your feedback by mail. Call 613-546-0000 to request a postage paid and pre-addressed envelope.
  4. Offer feedback by phone by calling 613-546-0000 and speak to a Customer Experience Agent.


row of accessibility icons including ASL, service animal, cane, mobility


The 2023-2025 Multi-Year Accessibility Plan was approved by Council on Nov. 10, 2022.



The City of Kingston is committed to creating an inclusive environment for residents of all abilities. The Multi-Year Accessibility Plan is what the City of Kingston follows to prevent and remove barriers to accessibility and is required under the Accessibility for Ontarians with Disabilities Act (AODA). The plan builds on the City’s success of meeting the legislative requirements and vision of going above and beyond to make municipal services and facilities accessible and inclusive.

The current plan ends in 2022, and we are asking for input on two key components:

  • ideas the City could implement to remove barriers for people with disabilities
  • feedback from residents, community groups and City staff on the draft plan

Keep in mind, the City of Kingston Multi-Year Accessibility Plan covers only City facilities, services, and public places. Private businesses, their physical layout, and services, are under the jurisdiction of the province under the AODA and the Ontario Building Code.

View the 2023-2025 Multi-Year Accessibility Plan.

Accessible public engagement

  1. Offer feedback here on Get Involved Kingston.
  2. Request an alternate format of any communications and public engagement documents by calling 613-546-0000 or emailing contactus@cityofkingston.ca
  3. Offer your feedback by mail. Call 613-546-0000 to request a postage paid and pre-addressed envelope.
  4. Offer feedback by phone by calling 613-546-0000 and speak to a Customer Experience Agent.

Accessibility Goals

Below is a summary of the goals outlined in the City of Kingston draft planThese goals will help us achieve greater accessibility and remove barriers to City services and programs. Your feedback is essential to ensure that all members of the community feel included and considered. Share your questions and feedback on the accessibility goals outlined below.

Customer Service

  • Implement a new fare payment system for Kingston Transit that will include options to purchase fares and renew bus passes without having to visit a physical location.

  • Examine the potential for integration of real-time ASL interpretation for City Council meetings.

  • Implement technology solutions such as real-time video ASL interpretation and counter-loop systems at City facilities.

  • Explore training opportunities for staff in a variety of areas related to accessibility.

  • Continue to improve access related to the patron experience at the Kingston Grand Theatre.

  • Work to remove barriers related to accessing the City of Kingston Arts Fund.

  • Provide heritage programming at the PumpHouse, MacLachlan Woodworking Museum and Kingston City Hall National Historic Site that is appropriate for a range of abilities and learning levels.

Information and Communication

  • Launch a new City of Kingston website, with a primary focus on presenting content in a more accessible format.

  • Hire an accessibility coordinator to broadly examine digital accessibility across the Corporation.

  • Provide information on City programs and services using the widest variety of communications tools possible to ensure that all residents have an opportunity to stay informed.

  • Continue to solicit, receive, and incorporate, where possible, suggestions regarding accessibility improvements for bus stops and bus stop signage.

  • Update the Kingston Transit accessible services handbook.

  • Conduct a public awareness campaign regarding the rules and regulations for service animals.

  • Continue to engage with businesses groups and organizations to share information on the importance of accessibility.

  • Update and launch an interactive mapping tool on the City website that highlights accessibility features at City facilities and parks.

  • Provide multiple points of entry for residents related to arts programming and projects.

  • Review museum websites and provide public communications regarding heritage programming in multiple formats and following accessibility guidelines.

Employment

  • Examine job requirements and minimum qualifications to reduce barriers to application for persons with disabilities and ensure only bona fide qualifications are listed.

  • Continue implementation of program aimed at instituting equity, diversity, and inclusion practices into employment practices.

  • Seek out grants and funding sources from the federal and provincial levels of government to promote equitable and gainful employment through community programs.

Transportation

  • Continue to invest in the upgrading of bus shelters, stop infrastructure and connectivity to pedestrian access points such as sidewalks and pathways.

  • Implement touchless mobility securement systems on all new bus purchases allowing transit passengers using mobility devices to independently secure themselves.

  • Consult with persons with disabilities, residents, and the Municipal Accessibility Advisory Committee on the availability of on-demand accessible taxicabs and report on the progress.

  • Update priority seating policy and install new priority seating signage on buses.

Design of Public Spaces

  • Ensure that accessible features in parks and public space are installed and properly maintained.

  • Complete redesign of the public recycling depot at the Kingston Area Recycling Centre to improve physical accessibility of waste bins.

  • Continue to implement the Step Safe program, a public reporting process for identifying sidewalk trip hazards requiring repair.

  • Renovate the following City facilities accessed by the public.

  • Council Chamber in City Hall;

  • driveway and fountain at Frontenac County Court House;

  • 610 Montreal Street, site of Kingston Indigenous Languages Nest (KILN), incorporating culturally appropriate built form;

  • Repairs to front entrance pathways, ramp, and stairs at 1211 John Counter Boulevard;

  • Isabel Turner Library Branch.

  • Create a connected pedestrian corridor, including filling sidewalk gaps and constructing cycling facilities on Bayridge Drive between Henderson Drive and Cataraqui Woods.

  • Improve sidewalk connections on Princess Street between Collins Bay Road and Bayridge Drive.

  • Install audible pedestrian signals as part of standard infrastructure upgrade programs.

  • Improve access related to the performance areas within the Kingston Grand Theatre (where possible).

  • Incorporate accessibility and multi-sensorial considerations into museum exhibits.

Consultation has concluded