Multi-Year Accessibility Plan

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row of accessibility icons including ASL, service animal, cane, mobility

The City of Kingston is committed to creating an inclusive environment for residents of all abilities. The Multi-Year Accessibility Plan is what the City of Kingston follows to prevent and remove barriers to accessibility and is required under the Accessibility for Ontarians with Disabilities Act (AODA). The plan builds on the City’s success of meeting the legislative requirements and vision of going above and beyond to make municipal services and facilities accessible and inclusive.

The current plan ends in 2022, and we are asking for input on two key components:

  • ideas the City could implement to remove barriers for people with disabilities
  • feedback from residents, community groups and City staff on the draft plan

Keep in mind, the City of Kingston Multi-Year Accessibility Plan covers only City facilities, services, and public places. Private businesses, their physical layout, and services, are under the jurisdiction of the province under the AODA and the Ontario Building Code.

Accessible public engagement

  1. Offer feedback here on Get Involved Kingston.
  2. Request an alternate format of any communications and public engagement documents by calling 613-546-0000 or emailing contactus@cityofkingston.ca
  3. Offer your feedback by mail. Call 613-546-0000 to request a postage paid and pre-addressed envelope.
  4. Offer feedback by phone by calling 613-546-0000 and speak to a Customer Experience Agent.


row of accessibility icons including ASL, service animal, cane, mobility

The City of Kingston is committed to creating an inclusive environment for residents of all abilities. The Multi-Year Accessibility Plan is what the City of Kingston follows to prevent and remove barriers to accessibility and is required under the Accessibility for Ontarians with Disabilities Act (AODA). The plan builds on the City’s success of meeting the legislative requirements and vision of going above and beyond to make municipal services and facilities accessible and inclusive.

The current plan ends in 2022, and we are asking for input on two key components:

  • ideas the City could implement to remove barriers for people with disabilities
  • feedback from residents, community groups and City staff on the draft plan

Keep in mind, the City of Kingston Multi-Year Accessibility Plan covers only City facilities, services, and public places. Private businesses, their physical layout, and services, are under the jurisdiction of the province under the AODA and the Ontario Building Code.

Accessible public engagement

  1. Offer feedback here on Get Involved Kingston.
  2. Request an alternate format of any communications and public engagement documents by calling 613-546-0000 or emailing contactus@cityofkingston.ca
  3. Offer your feedback by mail. Call 613-546-0000 to request a postage paid and pre-addressed envelope.
  4. Offer feedback by phone by calling 613-546-0000 and speak to a Customer Experience Agent.
  • About the Integrated Accessibility Standards Regulation

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    About the Integrated Accessibility Standards Regulation

    Businesses in Ontario, including the City of Kingston, must follow the Integrated Accessibility Standards Regulation. The Multi-Year Accessibility Plan for the City of Kingston addresses the five standards specific to the services and facilities provided by the municipality. These five standards are:

    1. Information/Communication

    • Create, provide and receive information and communications that are accessible for persons with disabilities
    • Examples: hard copy documents made available in large-print, websites/documents readable by screen reader programs, providing multiple formats for which to receive feedback (i.e. telephone, email, written), notification regarding accessible parking space movement/creation

    2. Employment

    • Requirements to make workplace and employment practices accessible to potential or current employees with disabilities
    • Examples: providing accommodations for interviews, reviewing job descriptions for only necessary requirements, policy for creating individual accommodation and return to work plans

    3. Transportation

    • Requirements for transportation services providers (i.e. Kingston Transit), such as vehicle features and equipment, routes, and services offered to persons with disabilities.
    • Examples: priority seating policy on Kingston Transit buses, allowing service animals to board, creation of accessible shelters for persons using mobility devices.

    4. Design of Public Spaces

    • Outline need for newly constructed or redeveloped public spaces to be accessible for people with disabilities.
    • Public spaces included in this standard: recreational trails, beach access routes, outdoor public eating areas, play spaces/playgrounds, exterior paths of travel (i.e. sidewalks/walkways that are not for recreational purpose), accessible parking.
    • Examples: accessible playground equipment, width and slope standards for sidewalks, use of tactile warning strips on sidewalks,

    5. Customer Service

    • Removing barriers for people with disabilities so they can access goods, services and/or facilities.
    • Establishing policies on customer service standards (i.e. service animals and support persons), training staff, providing multiple formats for receiving feedback.



Page last updated: 25 May 2022, 01:22 PM