2018 Solid Waste Satisfaction

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Consultation has concluded


How satisfied are you with waste collection and waste diversion services? The City wants to know how you feel about its waste and diversion services and programs.

Service and program improvements helped the City reach its 2018 goal of diverting 60 per cent of household waste three years ahead of schedule.

Last year more than 1,300 participated in the survey and results showed:

  • 92.8 per cent were satisfied with their level of service
  • 91 per cent found staff knowledgeable, courteous and helpful
  • 89.7 per cent were satisfied with collection services
  • 89.5 per cent were satisfied with garbage limits
  • 80.4 per cent were satisfied with the green bin program
  • 30 per cent participated in Giveaway Days

See the City’s garbage & recycling pages for more information on all our programs and services.



How satisfied are you with waste collection and waste diversion services? The City wants to know how you feel about its waste and diversion services and programs.

Service and program improvements helped the City reach its 2018 goal of diverting 60 per cent of household waste three years ahead of schedule.

Last year more than 1,300 participated in the survey and results showed:

  • 92.8 per cent were satisfied with their level of service
  • 91 per cent found staff knowledgeable, courteous and helpful
  • 89.7 per cent were satisfied with collection services
  • 89.5 per cent were satisfied with garbage limits
  • 80.4 per cent were satisfied with the green bin program
  • 30 per cent participated in Giveaway Days

See the City’s garbage & recycling pages for more information on all our programs and services.


2018 Waste Satisfaction Survey

Consultation has concluded